Shipping policy

Last updated: September 17, 2026

At kcplan, we offer free standard shipping on every order, with no minimum purchase requirement.

1. Free Shipping on Every Order

FREE STANDARD SHIPPING — NO MINIMUM PURCHASE

Whether you purchase one item or multiple items, standard shipping is free.

There is no minimum order value required to qualify.

Standard Shipping Fee: $0

No coupon code is required. Free standard shipping will be applied automatically.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During major sales, holidays, or unusually high order volumes, processing may take slightly longer.

3. Delivery Time

Our estimated shipping and delivery time is:

7–15 business days

This is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery time may vary depending on the destination, carrier operations, weather, holidays, customs procedures, and other circumstances outside our reasonable control.

4. Estimated Order Timeline

A typical order follows this process:

Order placed → 1–3 business days processing → 7–15 business days shipping and delivery

5. Tracking Information

Once your order has shipped, we will send a shipping confirmation to the email address provided at checkout.

When tracking information is available, the email will include the tracking number.

Please note that tracking information may take some time to become active after the carrier receives the package.

6. Shipping Delays

Although we work to meet the estimated delivery timeframe, delays can occasionally occur because of:

  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • High shipping volumes
  • Holidays
  • Customs processing
  • Incorrect or incomplete addresses
  • Other circumstances outside our reasonable control

If your package is significantly delayed, please contact:

hello@kcplan.com

Please include your order number and tracking number whenever possible.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error immediately after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address change will be possible once an order has entered processing or shipped.

8. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please first:

  1. Check around your property.
  2. Ask household members or neighbors.
  3. Check with building management if applicable.
  4. Review the carrier's delivery information.
  5. Contact the carrier using your tracking number.

If you still cannot locate the package, contact hello@kcplan.com.

9. Damaged Packages

If your package arrives damaged, please take photographs of the shipping package and the affected product.

Contact us with:

  • Order number
  • Photos of the package
  • Photos of the product
  • Description of the problem

We will review the situation and determine an appropriate resolution.

10. Shipping Contact

kcplan

Email: hello@kcplan.com
Phone: +86 166 7039 5482

FREE STANDARD SHIPPING ON EVERY ORDER. NO MINIMUM PURCHASE REQUIRED.