-
USD
Return policy
Last updated: September 17, 2026
At kcplan, we want you to be comfortable with your purchase. If an eligible item is not right for you, you may request a return within the return period described below.
1. Return Period
Return requests must generally be submitted within 30 days of the date your order was delivered.
To start a return, please contact:
Please provide your order number and the product(s) you wish to return.
2. Return Conditions
To be eligible for a return, products should be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, makeup, perfume, deodorant, odors, or other signs of use
- In original saleable condition
- With original tags attached where applicable
- Returned with original packaging where reasonably possible
For clothing, we recommend trying items on indoors and keeping the original tags attached until you have decided to keep the item.
3. Items That Cannot Normally Be Returned
Unless otherwise required by applicable law, the following items may not be eligible for return:
- Final Sale items
- Gift cards
- Worn clothing
- Washed clothing
- Altered products
- Products with stains, odors, makeup, perfume, or other signs of use
- Items damaged after delivery due to customer use
- Items returned without required original tags where tags were originally provided
Any special return restrictions will be disclosed on the relevant product page when applicable.
4. Return Shipping Cost
Customers are responsible for return shipping costs for returns due to personal preference.
This includes situations such as:
- Change of mind
- Selecting the wrong size
- Selecting the wrong style
- Color preference
- No longer wanting the product
- Other reasons unrelated to a product defect or fulfillment error
We recommend using a shipping method with tracking because the customer is responsible for the returned package until it is received at our return facility.
5. Defective, Damaged, or Incorrect Items
If you receive an item that is:
- Defective
- Damaged
- Incorrect
- Significantly different from what you ordered
please contact hello@kcplan.com before sending the product back.
Please provide photographs and a description of the issue.
After reviewing the situation, we will provide appropriate return instructions and determine the available resolution.
6. Return Address
Approved returns should be sent to:
Puning Enchu Trading Co., Ltd.
401 Independence Road
Florence, NJ 08518
United States
Please contact customer service before sending a return.
Do not send a return to an address shown on the original shipping label unless customer service has specifically instructed you to do so.
7. Return Inspection
Returned items will be inspected after they are received.
If the product meets the return requirements, the refund will be approved.
If an item shows signs of wear, washing, alteration, stains, odors, or other use, it may not qualify for a full refund to the extent permitted by applicable law.
8. Refunds
Approved refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account.
The exact timing depends on your bank or payment provider.
9. Original Shipping Charges
Because standard shipping is provided free of charge, there is generally no original standard-shipping fee to refund.
For customer-initiated returns, the customer is responsible for the cost of shipping the item back to us.
10. Exchanges
We do not guarantee direct exchanges because inventory, sizes, and colors can change quickly.
If you need a different size or style, please contact customer service. Depending on availability, we may recommend returning the original item and placing a new order.