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Contact Us
We're Here to Help
Have a question about an order, product, size, shipping, return, or refund?
The kcplan customer service team is happy to help.
Customer Support
Email: hello@kcplan.com
Phone: +86 166 7039 5482
For order-related questions, please include your order number whenever possible. This allows us to locate your order and assist you more efficiently.
We Can Help With
- Order status
- Shipping and tracking
- Product information
- Size and fit questions
- Returns
- Refunds
- Damaged products
- Incorrect orders
- Payment questions
- Product availability
- General inquiries
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM
We aim to respond to customer emails within 1–2 business days.
During weekends, holidays, major promotions, and periods of high order volume, responses may take longer.
Business Information
Puning Enchu Trading Co., Ltd.
Registered Office:
No. 40, Southwest Section, Jiantouliao Village
Dananshan Subdistrict, Puning City
Guangdong, China
Email: hello@kcplan.com
Phone: +86 166 7039 5482
Return Address
For approved returns:
401 Independence Road
Florence, NJ 08518
United States
Please contact customer service before sending any return.