Privacy policy

Last updated: September 17, 2026

At kcplan, we respect your privacy and want you to feel comfortable when shopping with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

When you visit kcplan, browse products, place an order, subscribe to our emails, or contact customer service, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order and purchase information
  • Payment-related information
  • Customer service communications
  • Product preferences
  • IP address
  • Browser and device information
  • Website activity and interaction information
  • Other information you voluntarily provide

We collect information that is reasonably necessary to process orders, provide customer service, operate our website, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Confirm payments
  • Arrange shipping and delivery
  • Send order and shipping confirmations
  • Provide customer support
  • Process returns and refunds
  • Respond to questions and requests
  • Prevent fraud and unauthorized transactions
  • Improve our website and product selection
  • Understand general customer preferences
  • Send promotional communications when you have subscribed
  • Comply with applicable legal requirements

3. Payment Information

Payment information may be processed through third-party payment providers.

Depending on the payment method you select, the applicable payment provider may collect and process your payment information directly.

kcplan does not intentionally store complete credit or debit card numbers on its own systems.

4. Cookies and Similar Technologies

kcplan may use cookies and similar technologies to make the website work properly and provide a more convenient shopping experience.

These technologies may help us:

  • Remember shopping-cart information
  • Remember certain preferences
  • Understand website traffic
  • Analyze website performance
  • Improve our website
  • Support advertising and marketing activities where applicable

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Information

We do not sell your personal information as a source of revenue.

We may share information that is reasonably necessary with trusted service providers, including:

  • Payment processors
  • Shipping and logistics providers
  • Website and hosting providers
  • Customer service providers
  • Fraud prevention services
  • Analytics providers
  • Marketing service providers

These parties may only use the information as reasonably necessary to provide their services or fulfill their business functions.

6. Marketing Communications

If you subscribe to kcplan promotional emails, we may send you information about:

  • New arrivals
  • Seasonal collections
  • Special offers
  • Sales
  • New styles
  • Other kcplan updates

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

Transactional emails, such as order confirmations, shipping updates, and refund notifications, may still be sent when necessary.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information, including rights to request access, correction, or deletion of certain information.

For privacy-related questions, please contact:

hello@kcplan.com

10. Changes to This Policy

We may update this Privacy Policy when our business practices, website functions, or applicable requirements change.

The updated version will be posted on this page with a revised "Last Updated" date.

11. Contact

Puning Enchu Trading Co., Ltd.

No. 40, Southwest Section, Jiantouliao Village
Dananshan Subdistrict, Puning City
Guangdong, China

Email: hello@kcplan.com
Phone: +86 166 7039 5482