Terms of service

Last Updated: November 2, 2026

Welcome to kcplan. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and other online products and services (collectively, the "Service") provided by kcplan. By using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

1. About Us

Brand Name: kcplan
Email: [email protected]
Phone: +1 (0) 335-763-7030
Address: 2891 Dogwood Lane, Vail, Arizona (AZ), USA

kcplan is a global brand clothing store offering a curated selection of fashion apparel and accessories. We serve customers worldwide with versatile, modern clothing and thoughtful service.

2. Use of Our Service

You must be at least 18 years old to use our Service or make a purchase. By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

3. Account Registration

To access certain features (such as order history, wishlist, saved sizes, or faster checkout), you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • All activities that occur under your account.

  • Notifying us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Product Information & Availability

We strive to display our clothing and accessories as accurately as possible. However:

  • Colors, fabrics, and details may vary depending on your screen settings.

  • Sizing is provided as a guide — please refer to our Size Guide and measurements on each product page. We cannot guarantee a specific fit across all body types.

  • All items are subject to availability. We reserve the right to limit quantities, discontinue products, or update product descriptions and prices without prior notice.

  • We do not guarantee that every style, size, or color will remain in stock.

If an item becomes unavailable after you place an order, we will notify you and issue a full refund.

5. Pricing & Payment

  • All prices are listed in USD (US Dollar) unless otherwise stated. Currency conversion may be offered at checkout for your convenience.

  • Prices do not include applicable taxes, shipping fees, or customs duties, which will be calculated at checkout.

  • We accept major credit cards, debit cards, and other payment methods as displayed on our checkout page.

  • By providing payment information, you represent that you are authorized to use the chosen payment method.

  • We reserve the right to correct pricing errors. If a pricing error occurs, we will notify you and give you the option to proceed at the correct price or cancel your order.

6. Shipping & Delivery

  • We ship to select domestic and international addresses worldwide. Delivery times are estimates and not guaranteed.

  • Title and risk of loss pass to you upon delivery to the carrier.

  • For updated shipping policies, delays, or restricted regions, please see our Shipping Policy or contact us at [email protected].

  • International customers: You are responsible for all customs duties, taxes, and import fees. It is your responsibility to check local import restrictions before ordering.

7. Returns & Refunds

We want you to love every piece from kcplan. If something isn't right, we're here to help. Please review our full Return & Refund Policy for details.

Summary:

  • Most items may be returned within 30 days of delivery.

  • Items must be unworn, unwashed, with original tags and packaging.

  • Earrings, underwear, and swimwear are non‑returnable for hygiene reasons.

  • Damaged, defective, or wrong items must be reported within 7 days for a full refund or replacement.

8. Intellectual Property

All content on our Service – including text, images, logos, graphics, product photography, style descriptions, and the "kcplan" brand name – is the exclusive property of kcplan or its licensors. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

9. User Content & Feedback

If you post reviews, photos of you wearing kcplan pieces, styling ideas, or other content, you grant kcplan a non‑exclusive, royalty‑free, perpetual license to use, modify, or display that content for marketing or operational purposes (including on our website, social media, or email newsletters). You represent that your content does not violate any third‑party rights (e.g., copyright, privacy, trademark).

We reserve the right to remove any user content that is offensive, misleading, or violates these Terms.

10. Prohibited Conduct

You agree not to:

  • Use the Service for any illegal purpose.

  • Interfere with the security or performance of the Service.

  • Attempt to gain unauthorized access to any portion of the Service.

  • Engage in any activity that disrupts or imposes an unreasonable burden on our infrastructure.

  • Resell our products without our written permission (personal gifting is fine; commercial resale is not).

11. Wishlist, Size Preferences & Social Features

Our Service may include features such as wishlists, saved size preferences, and "share with a friend" options.

  • Wishlist items are for your personal use and are not guaranteed to remain in stock or at a specific price.

  • Saved size preferences help us personalize your experience but do not guarantee availability.

  • Gift messages you provide may be visible to the recipient. Do not include sensitive personal information in gift messages.

  • We are not responsible for any misuse of these features by third parties.

12. Disclaimer of Warranties

THE SERVICE AND ALL PRODUCTS (INCLUDING CLOTHING, ACCESSORIES, AND ALL OTHER ITEMS) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, KCPLAN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (INCLUDING SPECIFIC FIT OR SIZE), AND NON‑INFRINGEMENT.

For clothing: We do not guarantee that colors will not fade over time or that fabrics will be completely wrinkle‑free. Care instructions are provided as a courtesy. Always follow the garment care labels.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KCPLAN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE OR PRODUCTS. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR PURCHASE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless kcplan and its employees, officers, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your violation of these Terms or applicable laws.

15. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Arizona, without regard to its conflict of laws principles. Any dispute arising from these Terms or your use of the Service shall be resolved exclusively in the state or federal courts located in Pima County, Arizona.

For international customers: By using our Service, you agree to submit to the jurisdiction of the courts of Pima County, Arizona, for the resolution of any disputes. If you reside in the European Union, you may also have the right to bring proceedings in your country of residence, and this provision shall not limit any consumer protection rights you may have under applicable local law.

Informal dispute resolution: Before filing a claim, you agree to contact us at [email protected] to attempt a resolution. We will make a good faith effort to resolve the dispute informally within 30 days.

16. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page indicates when changes were made. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and kcplan regarding your use of the Service and your purchases.

19. Contact Us

If you have any questions about these Terms, please reach out to us:

kcplan
Email: [email protected]
Phone: +1 (0) 335-763-7030
Address: 2891 Dogwood Lane, Vail, Arizona (AZ), USA

Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Thank you for being part of the kcplan global community. We're here to bring you leading style and thoughtful service — and we promise to treat you with fairness, transparency, and care.

– The kcplan Team