Return policy

Last Updated: November 2, 2026

At kcplan, we want you to love every piece you bring into your wardrobe. But we also understand that sometimes things don't work out — and that's perfectly fine. Whether you're shopping from across the street or across the ocean, we're here to make returns simple, fair, and stress‑free.

This Return Policy applies to all purchases made through our website.

Quick Overview

30-Day Return Policy

You may return most items within 30 days of the delivery date for a full refund or exchange, provided they meet the conditions below.

Conditions for Return

To be eligible for a return, items must be:

• Unworn and unwashed

• Free of any stains, odors, or damage (including perfume, deodorant, or makeup marks)

• With all original tags and labels attached

• In original packaging (where applicable — e.g., accessory pouches, boxes)

Non-Returnable Items

The following items cannot be returned or refunded:

• Earrings and any pierced jewelry (for hygiene and safety reasons)

• Underwear, lingerie, and swimwear (hygiene reasons)

• Personalized or custom‑made items

• Gift cards

• Items marked as "Final Sale", "Clearance", or "Sample Sale"

If you receive a defective earring or intimate item, please contact us — we will make it right.

How to Initiate a Return

Step 1: Email us at [email protected] with:

• Your order number

• The item(s) you wish to return

• Reason for return (optional, but helps us improve)

Step 2: You will receive a return authorization and shipping instructions within 2 business days.

Step 3: Pack the item(s) securely in the original packaging (or any sturdy box). Affix the return label (if provided) and ship the package.

Step 4: Once we receive and inspect your return, we will process your refund within 5–7 business days.

Refunds

• Refunds will be issued to your original payment method.

• Original shipping charges are non-refundable (unless the return is due to our error or a defective product).

• You will receive a confirmation email once your refund has been processed.

• Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Exchanges

Need a different size, color, or style? We make exchanges easy.

Option 1 (Fastest):

1. Return the original item(s) following the steps above.

2. Place a new order for the desired item(s) at kcplan.com — this reserves your new piece while we process the return.

Option 2:
Email [email protected] with your exchange request. We will guide you through the process. You may need to cover return shipping for the original item.

If you received a damaged or incorrect item, we will cover all shipping costs for the exchange.

Damaged, Defective, or Wrong Items

We quality‑check every order before it leaves us. But on rare occasions, things slip through. If you receive:

• A damaged item (torn fabric, broken zipper, missing button)

• A defective product (faulty stitching, wrong size label)

• The wrong item (different product, size, or color than ordered)

• An incomplete order (missing items)

Please contact us within 7 days of delivery at [email protected] with:

• Your order number

• Photos of the issue (for damaged/wrong items)

• A brief description

We will arrange a free return (if applicable) and send you a replacement or issue a full refund, including original shipping costs.

Gift Returns

Received a kcplan item as a gift and need to return or exchange it?

• With a gift receipt: You may exchange the item for something else or receive store credit.

• Without a gift receipt: Email us with as much information as possible (giver's name, approximate purchase date). We will do our best to help.

• Gift returns will be processed as store credit (not cash refund) unless the item was defective.

Gift cards are non-returnable and non-refundable.

International Returns (Outside the USA)

For orders shipped outside the United States:

• Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping method and keeping your receipt — kcplan is not responsible for lost international return packages.

• Customs duties and taxes paid at the time of original purchase are generally non-refundable. Please check with your local customs office.

How to Prepare Your Return Package

To ensure smooth processing:

1. Make sure items are clean, unworn, and have all tags.

2. Pack them securely to prevent damage during return shipping.

3. Include your order number inside the package (a printed email or handwritten note works).

4. Use the return label provided (if applicable). If no label was provided, ship to:

kcplan Returns
2891 Dogwood Lane
Vail, Arizona (AZ)
USA

We strongly recommend using a trackable shipping method for returns. kcplan is not responsible for returns lost in transit without tracking.

Contact Us

If you have any questions about returns, exchanges, or anything else, our global customer care team is here to help — and we promise to reply with a smile.

kcplan
Email: [email protected]
Phone: +1 (0) 335-763-7030
Address: 2891 Dogwood Lane, Vail, Arizona (AZ), USA

Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

We want you to love every piece from kcplan. If something doesn't work for you, we'll make it right — simply, kindly, and quickly — no matter where you are in the world.

Thank you for being part of our global community.

– The kcplan Team