Return Policy

Last updated: September 17, 2026

We want you to love what you ordered. If something isn't right, we're here to help. Please read our return policy carefully before submitting a request.

Return Window

We accept return requests within 14 days of the delivery date. Items requested for return after this window will not be accepted.

Eligibility

To qualify for a return, items must be:

  • Unworn, unwashed, and unaltered
  • In original condition with all tags still attached
  • Free from perfume, deodorant, makeup, or any other stains
  • Not marked as final sale or non-returnable at the time of purchase

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

Customers are responsible for all return shipping costs. We do not provide prepaid return labels. We recommend using a trackable shipping method, as we are not responsible for packages lost in transit during the return process.

Return Address

Please ship your return to the following address:

KCPLAN Returns
611 S Palmetto Ave
Ontario, CA 91762
United States

Do not send items back without first contacting us and receiving a return confirmation. Unauthorized returns may not be processed.

How to Initiate a Return

  1. Email us at kcplan2026@outlook.com with your order number and reason for return
  2. Wait for our team to confirm your return request (within 1–2 business days)
  3. Ship the item(s) to the return address above using a trackable method
  4. Email us your tracking number once shipped

Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–7 business days. Please note that your bank or card issuer may require additional time to process and post the refund.

Original shipping charges (if any) are non-refundable.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or item, please return your original order for a refund and place a new order separately.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. In these cases, we will cover the return shipping cost and provide a full refund or replacement at no additional charge.

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