We're here for you — wherever you are in the world.
At kcplan, leading style starts with thoughtful service. Whether you have a question about sizing, need help with an order, want a styling recommendation, or simply want to say hello — we're all ears. No matter where you're reading this from, you're part of our global community.
Get in Touch
Email (Fastest Response)
📧 [email protected]
We typically reply within 24 business hours — often much sooner.
Phone
📞 +1 (0) 335-763-7030
Available: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Mail
Kcplan
2891 Dogwood Lane
Vail, Arizona (AZ)
USA
For Specific Inquiries
To help us assist you quickly, please include the topic in your subject line or mention it when you call:
| Inquiry Type | Best Way to Reach Us |
|---|---|
| Order status & tracking | Email with your order number |
| Returns & exchanges | Email — include order number and reason |
| Size & fit advice | Email — we'll help you find your perfect fit |
| Styling recommendations | Email with your style preferences or occasion |
| Product questions | Email — we'll give you honest answers |
| Wholesale / bulk orders | Email with "Wholesale" in the subject line |
| Partnership & collaborations | Email with "Partnership" in the subject line |
| Press & media | Email with "Press" in the subject line |
| Feedback or suggestions | Email — we read every message and love your ideas |
| I just want to say something nice | Email — you'll make our day 🌍✨ |
Frequently Asked Questions (Quick Answers)
How do I find my size?
Check our Size Guide on each product page. If you're between sizes, email us — we'll give you honest, personalized advice.
How long does shipping take?
We process orders within 1–3 business days. Domestic US shipping usually takes 3–7 business days. International times vary by destination — you'll see estimated delivery at checkout.
Do you ship internationally?
Yes — we ship worldwide. International shipping costs and delivery times are calculated at checkout. Please note that customs fees (if applicable) are the buyer's responsibility.
What is your return policy?
You may return most items within 30 days of delivery, provided they are unworn, unwashed, with original tags attached. Some items (like intimate wear or earrings) may have specific conditions. See our full Return Policy for details.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn't been processed yet, we can help. Once it's shipped, we cannot cancel it.
Do you offer gift wrapping?
Yes! We offer gift‑ready packaging and the option to add a handwritten note at checkout — perfect for sending style to someone you love.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number. You can also log into your account (if you created one) to check your order status.
What if my order arrives damaged?
Email us within 7 days of delivery with photos of the issue and your order number. We'll arrange a replacement or refund right away.
Social Media
Stay inspired with new arrivals, global style inspiration, behind‑the‑scenes moments, and exclusive offers.
Follow us and tag @kcplan – we love seeing how you style our pieces!
(Add your social media links here – Instagram, TikTok, Pinterest, Facebook, etc.)
📱 Instagram: @kcplan
📱 TikTok: @kcplan
📱 Pinterest: /kcplan
📱 Facebook: /kcplan
Email Newsletter
Be the first to know about new collections, exclusive drops, and style inspiration.
👉 Sign up at the bottom of our homepage – and get 10% off your first order.
Visit Us (By Appointment Only)
We are primarily an online brand serving customers worldwide. Local customers in the Vail, Arizona area may arrange a pickup or styling consultation by emailing us in advance. Please do not visit without an appointment.
We're Listening
Have a style idea you'd love to see? A piece you're searching for? A collaboration you'd be excited about? Email us. kcplan is shaped by our community — and that means you.