We're here to help. Whether you have a question about your order, need sizing advice, or just want to say hello — our team is happy to hear from you.
Customer Service
- Email: kcplan2026@outlook.com
- Phone / WhatsApp: 13377642063
- Response Time: We aim to respond to all inquiries within 1–2 business days (Monday–Friday).
Business Information
- Brand: KCPLAN
- Website: www.kcplan.com
- Legal Entity: Puning Enchu Trading Co., Ltd.
- Registered Address: No. 40, Southwest Section, Jiantouliao Village, Dananshan Subdistrict, Puning City
Order & Returns Inquiries
For questions about an existing order, please include your order number and the email address used at checkout in your message. This helps us locate your order quickly and get back to you faster.
For returns, please review our Return Policy before reaching out.
Shipping Questions
All orders ship with free standard shipping. Delivery typically takes 7–15 business days to the United States. For tracking information, check your shipping confirmation email or contact us directly.