Privacy Policy

Last updated: September 17, 2026

This Privacy Policy explains how KCPLAN (www.kcplan.com), operated by Puning Enchu Trading Co., Ltd. (registered at No. 40, Southwest Section, Jiantouliao Village, Dananshan Subdistrict, Puning City), collects, uses, and protects your personal information when you shop with us. We take your privacy seriously and are committed to being transparent about how your data is handled.

1. Information We Collect

When you place an order or create an account, we collect:

Contact information: name, email address, phone number
Shipping information: delivery address
Payment information: processed securely through our payment providers — we do not store your full card details
Order history: items purchased, order amounts, dates
Device & browsing data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)

2. How We Use Your Information

To process and fulfill your orders
To send order confirmations and shipping updates
To respond to your customer service inquiries
To improve our website and product offerings
To send marketing emails (only if you've opted in — you can unsubscribe at any time)

3. Cookies

Our website uses cookies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can control cookie settings in your browser at any time. Disabling cookies may affect certain site features.

4. Sharing Your Information

We do not sell your personal information. We share your data only with trusted third parties necessary to operate our business, including:

Shipping carriers (to deliver your order)
Payment processors (to handle transactions securely)
Analytics platforms (to improve our website)

All third parties are required to handle your data in compliance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Lodge a complaint with a data protection authority

7. Data Security

We use industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.